Wai Horotiu Queen Street Project

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About the Wai Horotiu Queen Street Project

The Wai Horotiu Queen Street Project aims to improve Queen Street for everyone through working with the Queen Street community to shape a more vibrant, user friendly street environment that people want to spend time in. One of the main ways we are doing this is by reallocating space on Queen Street (and other city centre streets) to create better areas for people walking, cycling, using public transport, and delivering and servicing homes and buildings.

The Wai Horotiu Queen Street Project is one piece of the puzzle to transform our city centre as outlined in the City Centre Masterplan. It will respond to the construction of the City Rail Link (CRL) which has seen more buses temporarily diverted down Queen Street.

Over the second half of 2020 we gathered feedback from a wide range of community members on what they would like to see for Queen Street. This feedback has informed the improvements we are implementing on the street this year.

The project is the first in a series of stages to transform Queen Street as part of a long-term development strategy that's in line with the City Centre Masterplan.

To read more about other works happening on Queen Street click here.

What we want your feedback on

We have implemented improvements in the northern end of Queen Street between Customs and Shortland Streets. These streetscape improvements include extended footpath space in the form of stone paving and timber boardwalks, native planting in pots and coming soon a pocket park on Fort Street that will have more native planting and street furniture. We've also made some network changes and added a peak hour bus lane (7am to 10am and 4pm to 7pm) heading north to protect people's bus journey times.

To continue to meet businesses and residents' needs, we have also changed all parking bays to loading zones and good vehicle loading zones on both sides of the street in this section. Those on the north bound side are accessible only outside of the bus lane operating hours. Loading zones can be used to pick up or drop off people as well as goods.

We want to hear what you think of these streetscape improvements on Queen Street (between Customs and Shortland Streets). Feedback can be submitted from Friday 9 July - Friday 6 August. You can have a look at the changes and give your feedback on our interactive map.


By using this platform, you have agreed to Auckland Council’s Privacy Policy. Your feedback will be published in Auckland Council reports and online. All other personal details will remain private. For more information, see Is my privacy protected?


About the Wai Horotiu Queen Street Project

The Wai Horotiu Queen Street Project aims to improve Queen Street for everyone through working with the Queen Street community to shape a more vibrant, user friendly street environment that people want to spend time in. One of the main ways we are doing this is by reallocating space on Queen Street (and other city centre streets) to create better areas for people walking, cycling, using public transport, and delivering and servicing homes and buildings.

The Wai Horotiu Queen Street Project is one piece of the puzzle to transform our city centre as outlined in the City Centre Masterplan. It will respond to the construction of the City Rail Link (CRL) which has seen more buses temporarily diverted down Queen Street.

Over the second half of 2020 we gathered feedback from a wide range of community members on what they would like to see for Queen Street. This feedback has informed the improvements we are implementing on the street this year.

The project is the first in a series of stages to transform Queen Street as part of a long-term development strategy that's in line with the City Centre Masterplan.

To read more about other works happening on Queen Street click here.

What we want your feedback on

We have implemented improvements in the northern end of Queen Street between Customs and Shortland Streets. These streetscape improvements include extended footpath space in the form of stone paving and timber boardwalks, native planting in pots and coming soon a pocket park on Fort Street that will have more native planting and street furniture. We've also made some network changes and added a peak hour bus lane (7am to 10am and 4pm to 7pm) heading north to protect people's bus journey times.

To continue to meet businesses and residents' needs, we have also changed all parking bays to loading zones and good vehicle loading zones on both sides of the street in this section. Those on the north bound side are accessible only outside of the bus lane operating hours. Loading zones can be used to pick up or drop off people as well as goods.

We want to hear what you think of these streetscape improvements on Queen Street (between Customs and Shortland Streets). Feedback can be submitted from Friday 9 July - Friday 6 August. You can have a look at the changes and give your feedback on our interactive map.


By using this platform, you have agreed to Auckland Council’s Privacy Policy. Your feedback will be published in Auckland Council reports and online. All other personal details will remain private. For more information, see Is my privacy protected?

  • Additional Information

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    Timeline for the improvement works on Queen Street

    By the end of June next year, the Queen Street improvements will be delivered all the way up to Mayoral Drive, with consultation at every stage.

    Feedback from this first set of works implemented from Customs Street to Shortland Street will be used to shape the rest of the improvement works. A section-by-section approach will be taken for this work, engaging with the community and monitoring and evaluating proposed changes throughout.

    The aim is to continue to use high-quality paving materials, street furniture and planting, in a people-prioritised design, up the street, subject to the feedback we receive.

    The full programme for community consultation and planned works from July 2021 to June 2022 is as follows:

    June to July 2021

    Removal of all remaining emergency works barriers and most of the extended bus platforms. Two of the bus platforms will be retained.

    Consultation on the completion of Zone 1 (Customs to Shortland Street)

    August 2021

    Public engagement on design concepts for Shortland St to Victoria St (Zone 3)

    Completion of Zone 2 (Pocket Park)

    Late September to late November 2021

    Construction of Zone 3

    November 2021

    Public engagement on design concepts for Victoria Street to Wellesley Street (Zone 4)

    January to late February 2022

    Construction of Zone 4

    March 2022

    Public engagement on design concepts for Wellesley Street to Mayoral Drive (Zone 5)

    May to end June 2022

    Construction of Zone 5


    Emergency works

    Last year, COVID-19 emergency works were put in place along Queen Street by Auckland Transport to allow physical distancing during the pandemic. This included temporary footpaths, hit sticks, and painted asphalt to determine the new space given to pedestrians.

    These installations are currently being removed from Queen Street and will be removed by mid-July.